Frequently Asked Questions
Please use the links below to answer any questions or queries you may have regarding this site.
How do I know how much oil was delivered?
All our deliveries are monitored by the tanker's meter and you will receive a printed delivery ticket showing you the precise amount dispensed.
Can you make unattended deliveries?
Providing we can gain access to your tank you don't need to be present when we deliver your fuel. All our deliveries are metered and you will receive a printed reading of the precise amount dispensed, so you know exactly how much heating oil we have delivered. These meters are regularly checked by Trading Standards.
Do you have different sized delivery vehicles?
Yes. We have access to four; six and eight wheeled tankers, as well as large multi-compartment articulated lorries so that we can deliver a large range of fuels and volumes to most locations. If your business is situated on a narrow lane or access is restricted, please let us know and we'll send an appropriate vehicle for your delivery.
Can I have my oil delivered automatically?
Yes. Emo Oil offer a range of can supply fuels without your business placing having to an order over the phone. To discover which planned delivery option best suits your business needs please call 0800 685685 and speak to one of our customer service representatives.
What is Signalman?
Signalman is an automatic fuel tank gauge, which allows Emo Oil to monitor your oil level for you. When the level is starting to look low, we will automatically place an order for you and then come out to top up your tank before you run out. This means you no longer have the inconvenience of checking your tank and ordering fuel yourself.
Once I have placed an order how long will it take for my delivery oil to arrive?
We will usually deliver to you within 3 to 5 days. However during busy times the delivery window may become wider. If you need a quick delivery please make sure you state this when you place your order. To make sure you never run out it's a good idea to keep checking your oil level or install or call us to discuss our planned delivery options.
Where can I find information on oil storage regulations?
For comprehensive advice on oil storage regulations and storage best practice for commercial applications visit the following sites:
www.environment-agency.gov.uk/oilcare
www.defra.gov.uk/environment/quality/water/waterquality/oilstore/documents/oil_store.pdf
What if I discover a leak or spill?
If you have an oil/fuel you should ring the Environment Agency emergency hotline on 0800 807060. In addition responsible businesses often invest in spill kits in order to contain a potential spill or leak. Emo Oil supplies a range of spill kits which are available to purchase online - please refer to the Spills & Dispensing option on the Tanks & Accessories tab, alternative call direct on 0800 371910.



